We need to get all of the information about your promotion, review the communication between you and the sponsor or agency, review the promotion and we will decide how to settle the dispute.
This is why you should always communicate in our messaging system so that we will be able to review your conversations to settle the disputes.
Things we investigate:
- Conversations - We will review your conversations with the sponsor so be sure to always communicate and confirm within our messaging system any agreements that you make outside of the platform.
- Offer Details - We will review the offer details about the promotion to ensure that you provided all of the required standard promotion and add-on services that you provided.
- Promotion - We will review the actual promotions based on your offer details to evaluate the quality of your content
Paid Exposure has the final say based on our investigation of whether or not we provide a refund to a sponsor or agency.